Company-wide Customer First Transformation

A British SAAS company was looking to reduce churn, increase customer software model expansion, and increase customer renewals in preparation for an IPO.

With committed leadership support our team launched a roadmap to reduce tickets, increase customer success, increase customer value and natural expansions.

After 6 months of business and customer diagnostics, we prepared a plan to train the global staff on becoming customer-obsessed and customer first to build capacity and launch an intentional culture shift.

  • Customer First Employee Training Program

  • Customer First Onboarding for all employees

  • Customer First Awards Program

  • Customer First Corporate Communications Program

  • Customer First Customer Service Transformation

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